RETURN AND REFUND POLICY

We offer 1 year warranty of our items , and we accept returns if you don't like the item , please contact us sales@usaneonsigninc.com within 7 working days once you get the item!

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Refund

For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.

For pre-set designed signs, we can accept a return within 14 days of receipt if the product is unused and is in the same condition and packaged like when it was first received. 

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 14 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 14 days of delivery receipt to be eligible for a refund. once we get the item , we will refund you the payment within 3 working days. Refund notification send via email sales@usaneonsigninc.com

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at sales@usaneonsigninc.com and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)